Terms of Use
About these terms
this development site is a development site presenting information about Royal Vegas Casino. This page explains the scope of that information and summarises selected casino conditions. It does not create a casino account or replace the agreement presented by the casino.
Royal Vegas Casino's Canadian terms identify Baytree Interactive Ltd as the company providing gaming services and entering into the player's gaming contract. That relationship belongs to the casino operator. this development site does not claim the operator's ownership or gambling licence.
Eligibility comes before registration
The casino requires applicants to be older than 18 and to have reached the age of majority where they live. Players must establish whether their participation is lawful locally; the operator does not promise that play is permitted everywhere.
The Canadian terms exclude residents of Alberta and Ontario from opening accounts, placing bets and making financial transactions under those terms. These are two entries in a longer restricted-jurisdiction list, which the operator may amend. A provincial option on the casino homepage does not override this restriction or establish eligibility for a separate service.
Account and payment responsibilities
- Give complete, accurate registration details and notify casino support when they change.
- Keep account credentials private. The operator's rules make players responsible for activity carried out with valid login details.
- Use a payment card bearing the same name as the casino account. A mismatch can lead to suspension and verification.
- Retain transaction records and the conditions applying to any offer you accept.
The operator may request identity, address and payment-ownership evidence, and income evidence where applicable. Verification can take place at registration or before a financial transaction. An account may be suspended while checks remain incomplete; failure to provide requested documents can lead to termination.
Offers and withdrawals
A promotional balance is not an unconditional cash entitlement. Read the specific offer's eligibility rules, wagering requirements, game contributions, expiry provisions and withdrawal restrictions alongside the general casino terms. Do not assume different offers share the same conditions.
Complaints about the casino
Royal Vegas requires formal complaints to use the designated complaints email in its terms. The deadline is six months after the issue. Its procedure also bars logging a complaint during the first week after a withdrawal, to allow processing.
Include your account identifier, name, an explanation and relevant evidence. During the dispute, a response must be provided within four weeks of a communication; otherwise the operator treats the matter as resolved and requires a new complaint to pursue it further.
After the internal process, unresolved disputes may go to eCOGRA with the operator-issued Dispute Reference Number. The terms describe further escalation to the Kahnawake Gaming Commission after internal and alternative dispute resolution stages, with the reference and related correspondence.
For a correction to information on this development site, see Contacts. Contacting this development site does not lodge a casino complaint.