Privacy Information
Scope of this page
this development site is a development site. Its own data collection, service providers and retention arrangements have not been established in this notice. The casino practices below must not be read as a description of data processing by this development site.
The privacy notice covering Royal Vegas Casino is issued for the Cityviews group. It identifies Baytree Interactive Ltd among the group companies. this development site does not assume the identity or responsibilities of those companies.
Information described by the casino notice
| Category | Examples in the Cityviews notice |
|---|---|
| Account information | Registration details, contact details and identity or address documents |
| Financial information | Payment details and financial information from relevant third parties |
| Activity information | Deposits, wagers, bonus activity and session records |
| Technical information | Device identifiers, location information, browser details and usage logs |
| Communications | Support conversations and information provided voluntarily |
The group describes recording or monitoring conversations for customer assistance, training and security. Its notice also allows gameplay information to be shared or published through group platforms.
Uses and recipients
Cityviews describes using information to operate accounts and payments, provide support, personalise services, market offers, investigate fraud and meet regulatory duties.
Its listed recipients include group companies, service providers, payment businesses, verification providers, marketing partners, advisers and public authorities. The notice also addresses disclosures connected with corporate transactions. It describes international transfers, including destinations outside the European Union, with contractual protections or other safeguards. This is not a promise that all information remains in Canada.
Requests and retention
The group's notice allows requests for access, correction, deletion, restrictions on use and a machine-readable copy. Legal and reporting duties can limit those requests. Casino account information may remain on file during an active account and afterwards for regulatory compliance, fraud prevention or record keeping.
For casino data requests, use the Data Protection Officer contact stated in Royal Vegas's privacy notice. A request to this development site cannot delete or amend a casino record.
Marketing and security
Royal Vegas directs players to Customer Services to change marketing preferences and to live chat to decline further marketing. Service notifications may continue after promotional messages are stopped.
The group describes security safeguards but does not guarantee that unauthorised access or misuse can never occur. this development site makes no such guarantee on the group's behalf.
Questions about this development site
For casino assistance, use the Help Centre. This development site cannot handle casino account, privacy or exclusion requests.