Contact Information
Contact for this development site
For casino assistance, use the Help Centre. This development site cannot handle casino account, privacy or exclusion requests.
When reporting a problem with information on this development site, identify the page and explain what appears incorrect. Avoid including account passwords, payment-card details or identity documents.
Royal Vegas Casino support
Royal Vegas describes customer assistance through live chat and email, with English and French support. Access these channels through the casino's Help Centre. this development site is not the casino's account-support channel.
| What you need | Where to direct it |
|---|---|
| Correction to content on this development site | The page and a description of the correction |
| Login, deposit or withdrawal assistance | Royal Vegas customer support |
| Deposit limits, a break or self-exclusion | The casino Help Centre; use live chat when prompt attention is needed |
| Access to or deletion of casino personal data | The Data Protection Officer contact in the casino privacy notice |
| A formal casino complaint | The designated complaints email in the casino terms |
Formal complaints are a separate process
A routine support message is not necessarily a formal complaint. Royal Vegas recognises formal complaints only when sent to the address designated in its terms. Submit within six months of the issue, with your name, account identifier, explanation and relevant evidence. Its rules require waiting one week after a withdrawal before logging a complaint about it.
During the dispute, reply to communications within four weeks. Otherwise the operator regards the case as resolved and requires a new complaint if you wish to continue. Following the internal process, its terms describe eCOGRA escalation using a valid Dispute Reference Number, followed by regulator escalation if the matter remains unresolved after those stages. See Terms for the summary.
Privacy and account protection
Use the casino's own privacy contact for a request concerning casino records. The privacy notice makes deletion and other requests subject to legal duties; closing an account does not establish that all records will be erased.
For a gambling-related account lock, contact the casino directly. The development site cannot initiate self-exclusion, change a spending limit or meet a casino complaint deadline on your behalf.